On 05.04.2012 P.V. bought from a travel agency a package tour for a stay of 7 days in an Austrian resort, in the period 21-28.07.2012, and he paid for it 1020 Euros. He also bought from the insurance company M.A.R., through the travel agency, an insurance policy, in force for 10 days, for cases of interruption or cancellation of the trip and health insurance. P.V. affirmed that when he bought the insurance policy, he communicated to the travel agent that he was suffering from a non-contagious illness, but the travel agent replied that this is not an impediment and he issued the insurance policy. On 20.07.2012 P.V. and his wife began their trip to the Austrian resort, but on their way P.V. felt very sick and they stopped at the Austrian hospital where P.V. underwent a complex surgery for the implant of a neurological stimulator 7 years before. The professor F.A., neurosurgeon, established that P.V. must be operated in a very short time because the battery of the stimulator was no longer valid and the surgery took place on 23.07.2012. P.V. announced this event to the insurance company M.A.R., who informed him what documents he must provide in order to receive back the money he paid for the tour package. After he sent all the documents to the insurance company, on 11.10.2012 M.A.R. sent an e-mail through which P.V. was informed that he would not receive the money because there is not protection under the insurance policy for psychic or neurological diseases. P.V. knew he was suffering of Parkinson since 2009, but he declared this illness when the insurance policy was concluded and he was not informed that for this reason he would be excluded from the benefits of the insurance. P.V. underlined the fact that he received just an insurance policy and he didn't sign a contract in which he could see clauses (meaning especially the exclusion and restriction clauses).
P.V. complained to CNCD that the reason of M.A.R. for not paying him the money was the preexistence of a chronicle neurological disease and this fact represented a discriminatory treatment as established by art. 2 (2) from the G.O. no. 137/2000 and art. 5 from the Directive 2000/78/CE.
CNCD issued the Decision no. 39/30.01.2013, rejecting this complaint as being beyond its material competence. CNCD considered that only a court of law has the material competence to decide if the insurance company has to be obliged to pay to P.V. the amount of money he asked for and also that the facts do not fall under the incidence of G.O. no. 137/2000, because only the courts of law can interpret and apply the laws.
P.V. registered an application before the Cluj Court of Appeal, contesting the decision of CNCD.